VINASTAR GLOBAL SERVICE STANDARD

Every Vinastar Global employee is committed to customer service of the highest quality. Our service standards are one manifestation of our commitment to you, our customer. We anticipate your need for information by providing you with precise, timely and detailed data about your shipment.

Pre-Alert

Vinastar Global has issued a Pre-Alert to every customer for every service order we have handled. The Vinastar Global Pre-Alert lets you know when your shipment will be picked up, how it will travel to its destination and when all key events will take place. The Pre-Alert form presents shipping details at the top and carrier routing particulars on the bottom. If you have specific data requirements, we will customize our Pre-Alert form to meet those requirements. If as the shipper or exporter, you want your consignee or buyer to receive Vinastar Global status communications, we will provide them to you as well as any others you designate.

We send you the Pre-Alert within two hours of booking your service order. If you submit a service order near or after close of business, we will transmit your Pre-Alert the next morning.

Vinastar Global sends its Pre-Alert by email or fax, whichever you prefer. Because we generate shipping documents from our database, we can email commercial invoices, packing lists, air waybills, ocean bills of lading and other documentation.

Confirmed On-Board (COB)

Vinastar Global will send you a COB notice after your shipment has been loaded and the aircraft or ship has embarked.

Revised Alert

Vinastar Global will send you a Revised Alert should any routing or carrier details change. Vinastar Global tracks all shipments and issues Revised Alerts within 24 hours to inform you of changes and their impact on the scheduled delivery of your shipment.

Confirmed On-Hand (COH)

When your shipment arrives at the destination port or airport, Vinastar Global sends you a COH notice within 24 hours.

Proof of Delivery (POD)

If you have designated a recipient for your shipment, we will send you a POD notice within 24 hours of its delivery and acceptance by the consignee or buyer.

The tables that follow detail our service standards for air freight, ocean freight and import clearance.

Status Communications for Ocean Freight
When you order service from Vinastar Global, you receive:

Within 2 hours of service order
After departure
Within 24 hours
Within 24 hours
Within 24 hours

Status Communications for Ocean Freight
When you order service from Vinastar Global, you receive:

Within 2 hours of service order
Within 2-3 days of sailing
Within 24 hours
Within 24 hours
Within 24 hours

Status Communications for Vietnam Imports
When you order service from Vinastar Global, you receive:

Within 24 hours
Within 24 hours
Within 24 hours
Within 24 hours
 
 

Hochiminh City Head Office:
662B Bui Dinh Tuy St., Binh Thanh Dist., Hochiminh City, Vietnam
Tel: (84.8) 3511 7173
Fax: (84.8) 3511 9747
E-mail: info@vinastarglobal.com
Website: www.vinastarglobal.com

  Copyright 2003 VINASTAR GLOBALw All rights reserved.